HomeSeer Return Policy
 
 
  30-Day Money Back Guarantee  
 

We want you to be completely happy with your purchase. If you are not, the following items may be returned for a full refund by using the returns procedure outlined below. 

Eligible items: Unopened physical copies of software, Z-Wave hardware, X-10 hardware, specialty hardware, kits/combos with unopened software. 

Ineligible items: There are no refunds on opened physical copies of software or on downloaded software once unlock codes have been issued. If in doubt, please be sure to download trial versions for all software (including plug-ins) before making your final purchase.

 
   
  Returns Procedure  
 
  • All returns require a Return Authorization Number (RMA#). Please submit a help desk ticket to obtain your RMA#.
  • Item must be returned to us within 30 days from the date of purchase.
  • Item must be returned in its original condition with all manuals and packaging materials must be undamaged.
  
  Returns not meeting the above conditions will be charged a restocking fee that can vary from 15% up to the full purchase price (depending on the condition of the returned item).  Credit card purchases will be refunded to the original purchaser’s card. Check, cash, or money orders will be refunded by a check. Please allow two weeks for processing.  
   
  Defective Items  
  Products purchased from us which are found to be defective within the manufacturer’s warranty period (or within 90 days if there is no manufacturers warranty) will be replaced or repaired, at our option, provided the product is still a part of our current product line. Products that are no longer a part of our current product line will have to be returned to the original manufacturer for warranty replacement. All manufacturers’ warranty terms and restrictions apply. Please supply as much of the original packaging as possible.  
   
     
 
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