Main Support Page
 
 
 
 
 
 
Register Your HomeSeer Software
If you purchased HomeSeer HS2 through one of our distributors, please take a moment to register your copy.  To register, simply open the HS2 web interface and click on the green 'Register' button on the main 'Setup' screen.  Registered users receive free HelpDesk support and notification on all software updates.
HomeSeer Product Documentation!
Includes product manuals, installation guides and release notes for many software and hardware products.
HomeSeer Online Tutorials!
Get up and running quickly with our new online tutorials. Topics covered include "Getting Started with HomeSeer Software", "Configuring PC Hardware Interfaces", "Adding 'Devices' to Software" and "Creating Home Automation Events".
Online Help Files HomeSeer HS2

Lost Serial Numbers, Unlock Codes, & License Codes?
Please follow these simple instructions to obtain lost serial numbers, unlock codes and license codes for your HomeSeer software and plug-ins:
Purchased From
Version
Instructions
HomeSeer.com:
HS2
Any HomeSeer Distributor:
HS2
fax your receipt or proof of purchase (along with your email and contact information) and we'll send you replacement codes.  Fax: 603-471-9128

FAQs
For additional help, browse through our collection of "Frequently Asked Questions".  If your problem doesn't seem to be too complicated, chances are you'll find the answers you need right here.
Message Board
Still stuck?  Is it time to bounce your question off a real human being?  Our message board is your direct link to our vast community of users.  Whether you're new to home automation and just need help getting started or you're an advanced user with questions about scripting, the message board should be the next step on your list.
Knowledge Base
Includes articles on these topics:
• HomeSeer General
• HomeSeer PCI Voice Modem
• HomeSeer Phone 2.0
• HomeSeer Web Server
• Way2Call Hi-Phone
• Media Player Plug in
• Plug-ins General
• Scripting
•Text to Speech
• Voice Recognition
• email related
• Updater
• Napco Gemini Plug in
• Z-Wave
• WebCam Plug-In
• Media Center Plug in
• Templinc Plug in
Help desk
If you haven't found your answers with any of the steps above, it's time to fill out a support ticket.  One of our support reps will review your problem and respond as quickly as possible via email.  Most problems don't make it to this stage but if your's does, give it a shot.  If we can't fix it, it probably can't be fixed!
HomeSeer Wiki
Do you have an interesting tip or trick to share? Be sure to visit (and contribute to) our new HomeSeer Wiki!
Newsletters
HomeSeer newsletters include company news, product announcements, special promotions and HomeSeer tips & tricks.  Subscribe to the newsletter here and check out the archives.
PRO Series
If you're a professional integrator working with our PRO-100 controller and need support, contact our office for support options.  603-471-2816
Developers
If you're a software developer and have an interest in creating a software plug-in or script for HomeSeer, check out our developer's page.  You'll find details on our developer's program and downloads to get you started.
 
 
     
 
 
     
 
 
     
 
 
 
 
 
 
 
IMPORTANT v1.7 NOTICE
  
 
All HomeSeer technical support for HomeSeer HS1 (v1.0-1.7) will end Dec 31, 2006. Help desk, updater and download support will no longer be avail-able for that version series after that date.
 
     
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